Terms of service

 

Terms of Service

OVERVIEW

This website is operated by Solamans Outdoor LTD ("we," "us," "our"). By accessing or using this website, you agree to be bound by the following terms and conditions ("Terms of Service") along with any additional terms, conditions, policies, and notices referenced herein and/or available through hyperlinks. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms of Service carefully before using our website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you affirm that you are of the age of majority in your state or province of residence, or you have obtained necessary parental or guardian consent for any minor dependents using this site. You shall not use our products for unlawful or unauthorized purposes and must not violate any laws in your jurisdiction, including copyright laws. Transmission of harmful code or viruses is prohibited.

Violation of these Terms will lead to immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason, including but not limited to suspicion of fraudulent transactions, abusive language or behavior, product tampering, damage, or misuse causing financial loss. We are not responsible for unencrypted content or any potential security breaches during transmission, except for credit card information which is encrypted. Reproduction, duplication, sale, or exploitation of any part of the Service without express written permission is prohibited.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not liable for inaccuracies, incompleteness, or untimeliness of information on the site. Content on this site is provided for general information purposes only and should not be solely relied upon for decision-making. Historical information may be outdated, and we may modify site content without notice. Monitoring changes is your responsibility.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change without notice. We reserve the right to modify, discontinue, or suspend the Service at any time without notice and shall not be liable for such actions.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and are subject to return or exchange based on our Return Policy. While we strive for accurate color and image representation, we do not guarantee that your monitor's display is precise. We reserve the right to limit product sales and descriptions, as well as change pricing or discontinue products. Our products are void where prohibited.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order, limit quantities, or cancel orders under certain circumstances. You agree to provide accurate and up-to-date account information. Failure to do so may result in a termination of your Services.

SECTION 7 - OPTIONAL TOOLS

We provide access to third-party tools "as is" and without endorsement or warranty. Your use of these tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party materials or websites linked on our site. Use of these third-party services is at your own risk.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

By submitting content to us, you grant us unrestricted usage rights. We may edit, copy, publish, and distribute your submissions. We may monitor, edit, or remove content deemed offensive or violating intellectual property rights. Your comments must not violate third-party rights, contain malicious code, or mislead others.

SECTION 10 - PERSONAL INFORMATION

Personal information submitted on the site is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We are not responsible for typographical errors, inaccuracies, or omissions on the site. We may correct errors, update information, or cancel orders without prior notice.

SECTION 12 - PROHIBITED USES

You shall not use the site for unlawful, abusive, or harmful purposes, including harassment, violation of intellectual property, or interference with security features. Violation of this may result in termination of your Services.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, accurate, or reliable service usage. You agree to use the service at your own risk. We are not liable for any damages, including consequential damages, arising from service usage.

SECTION 14 - INDEMNIFICATION

You agree to indemnify us against third-party claims arising from your breach of these Terms of Service or violation of any law.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 16 - TERMINATION

Termination of this agreement does not affect prior obligations. We reserve the right to terminate this agreement or deny access for any violation.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement and supersede any prior agreements between you and us.

SECTION 18 - GOVERNING LAW

These Terms of Service are governed by the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service. Continued use of our website after changes constitutes acceptance.

SECTION 20 - PROMOTIONAL TERMS OF SERVICE AND USE

Promotional terms apply and are subject to our discretion. Discounts may be limited and certain conditions may apply.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service can be directed to support@solamans.co.uk.

COMPLAINT PROCEDURE / FORM

COMPLAINTS PROCEDURE

At Solamans, we strive to provide exceptional customer service. If you have a complaint, please use this form to submit your case. Your complaint will be escalated to Senior Management for resolution, and you will receive a response within 3-7 working days, unless otherwise communicated in writing.