FAQ's

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FAQ'S

  

Frequently Asked Questions: Your Queries Addressed

Have questions? We're here to provide answers! Delve into the FAQs below for further insights. If you still need assistance, feel free to reach out to our dedicated support team here.

1. Item Availability: Q: The item I want is out of stock. When will it be available for purchase again? A: We apologize for the inconvenience caused by the current unavailability of your desired product. As our diverse range covers various products, there's no universal timeline. If an item is listed as out of stock, it's typically in the early production stages. However, you can leave your email address with us, and we'll notify you as soon as it's back in stock.

2. Order Delivery: Q: When can I expect my order? A: For in-stock items, the estimated delivery period is usually within 5-10 working days, although we always strive for swifter delivery. Pre-order items come with estimated delivery times, available on the product page and your order confirmation. Please note that these timeframes are estimates and may vary. If you require specific delivery timing, we recommend contacting us beforehand to align expectations. For a detailed overview of our delivery process, you can refer to our Terms and Conditions.

3. Payment Options: Q: How can I make payment for my order? A: Pre-order items offer the choice of a 25% deposit upon ordering, with the remaining balance due before delivery. Alternatively, you can opt for full payment upfront to simplify the process. In-stock item orders require full payment upon ordering. We accept major Credit/Debit Cards (including AMEX), Amazon Pay, PayPal, and Bank Transfer. Orders will be processed and shipped once full payment is received.

4. Delivery Method: Q: How will my delivery be conducted? A: Excellent question! Furniture and larger accessories are delivered via a reliable 2-man delivery service. Your order will be handled by our esteemed courier partners. Once your item arrives at our courier warehouse, they will contact you to schedule a suitable delivery slot. If the offered slot doesn't align with your schedule, no worries! Just inform our team, and an alternative time can be arranged. Smaller items may be shipped using different couriers, such as DPD, FEDEX, or DX. For those who opt for our VIP delivery service, our team will expertly assemble your furniture and handle the packaging removal, so you can focus on unwinding.

5. Outdoor Furniture Care: Q: Can I leave my furniture outdoors all year round? A: We're pleased to present an extensive range of luxury, outdoor fabric furniture. Items from this collection are designed to withstand outdoor elements year-round, remaining uncovered. These pieces utilize advanced high-performance foam specially crafted for outdoor cushions and furniture, a trusted choice even by luxury yacht manufacturers. The cushion's porous open-cell structure facilitates quick water drainage and optimal air circulation. After a heavy rain or during fair weather, you'll find the furniture ready for use within the hour. If your order falls outside this range, don't fret. Our rattan and aluminium furniture frames are also weather-resistant. We recommend storing the cushions in a cool, dry space when not in use.

We hope these FAQs have provided clarity. If you need further assistance, don't hesitate to contact us. Your comfort and satisfaction are our priorities, and we're here to ensure your shopping experience is smooth and enjoyable.